Frequently Asked Questions
Breathe easier with answers to your most common questions about clean air.
How often should I replace the filters in my air purifier?
For optimal performance, most HEPA filters should be replaced every 6 to 12 months, while carbon pre-filters usually require replacement every 3 months depending on usage and air quality.
Do you offer free shipping on large units?
Yes, we offer free standard ground shipping on all orders over $99 within the contiguous United States. Larger units are securely packaged to ensure they arrive in perfect condition.
What is your return policy if I am not satisfied?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, provided the unit is in its original packaging.
Are your air purifiers effective against pet dander and odors?
Absolutely. Our HEPA-grade filters are designed to capture 99.97% of airborne particles, including pet dander, while our activated carbon filters specifically target and neutralize household odors.
Do the products come with a manufacturer warranty?
Yes, all air purifiers sold at The Air Purifier Store come with a full manufacturer's warranty, which typically ranges from 1 to 5 years depending on the specific brand and model.
How do I know which size purifier is right for my room?
We recommend checking the CADR (Clean Air Delivery Rate) and the recommended room square footage listed on each product page to ensure the unit can provide at least 4 air changes per hour in your space.